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Customer Service Representative

Arlinghaus Heating and Air Conditioning-Elsmere, KY

$9 - $12 an hour + Commission

Department: Service
Location: Elsmere, KY
Benefits: Medical, Dental, Vision, Vacation, Holidays, IRA
Employment Type: Full Time

Job Title:

Customer Service Representative

Work Hours:

9:00am - 6:00pm, Monday through Friday, some overtime is needed during Demand Seasons

Paid Time Off:

Paid Vacation, Paid Family/Sick Days, and Holiday pay.

Required Qualifications:

  • Organized
  • Advanced Customer Service skills
  • Detail-oriented
  • Ability to multi-task
  • Knowledge of industry is recommended but not required
  • Computer & Microsoft Office skills
  • High School Diploma or GED
  • Two years related experience and/or training in Customer Service, Dispatching, Project Management or equivalent combination of education and experience

Job Responsibilities:

  • Schedule and coordinate appointments
  • Assist other CSR’s with answering phone lines
  • Perform follow up calls on all pending and recommended work
  • Maintain maintenance agreement organization ( billing, database information, renewals, scheduling)
  • Update Service Database from Customer Service Tickets
  • Other duties as assigned
Benefits: Dental Insurance, Vision Insurance, Short term and Long term disability paid for by employer, paid health insurance, 401k with Company match offered, $25,000 life insurance policy paid for by Employer.
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