As the virus spreads throughout the country, every community, company, and family is prioritizing their health and safety above all else. Unfortunately, COVID-19 has not spared our area, and we’re all feeling the effects as strict mandates are being imposed on the state. With that being said, Arlinghaus wants to assure everyone that we will still be available for all the heating, cooling, and plumbing services our customers will need throughout this difficult time. We understand that you may need a plumber or HVAC technician now more than ever, as you spend more time at home. You can count us to be there, and to be safe!
Our top priority has, and will always be, to take care of all of our customers’ needs, to the extent of the services we offer. Nowadays, this doesn’t just mean providing you with excellent work and outstanding customer service, but it also means keeping your health at the forefront of our minds. As a result, all of our staff has been going through rigorous retraining on correct health and safety procedures when on call. Here are the steps we are taking:
- All field techs are required to carry disinfecting wipes and hand sanitizer while on call.
- A “no-handshake” policy has been implemented for customers and staff.
- Field techs will practice social distancing, meaning all communication will be conducted from at least three to six feet away from the customer.
- All frequently-touched objects and surfaces will be wiped down with cleaning solutions or disinfecting wipes.
We are implementing the same health and safety procedures mentioned above in our office, to ensure our technicians’ safety. Disinfecting wipes and hand sanitizers have been distributed throughout our workplace so that staff can sanitize all frequently-touched surfaces. At the same time, we implore our customers to show their Arlinghaus emergency plumbers and HVAC techs the same respect by following correct hygiene etiquette and cleaning practices.
Furthermore, our call center representatives will ask the following questions to customers who are looking to schedule an appointment:
- In the past 14 days, have you traveled to or from Mainland China, Iran, Italy, Japan, or South Korea?
- In the past 14 days, have you been on a cruise or a crew ship?
- Have you had contact with anyone, including members of your immediate family, who have traveled to/from one of these countries, or have been on a cruise or a crew ship?
- In the past 14 days, have you or anyone you know had a fever, a cough, shortness of breath, or any flu-like symptoms?
General Health Tips
Finally, we must all work together to battle COVID-19. Without everyone’s cooperation, we may never see the end of this alarming virus. Let’s all take the time to follow the guidelines prepared by the CDC and WHO in keeping ourselves, our families, neighbors, friends, and community safe. The best thing to do right now is to remain home until the situation dissipates. Make sure you’re thoroughly cleaning your home, workplace, and other surfaces you come in contact with. Contain your germs by covering your cough or sneeze with a tissue or bent elbow. Consider installing UVC units in your existing HVAC system to thoroughly disinfect indoor air and avoid contaminants throughout the house. Most important of all, avoid contact with others if you begin to experience flu-like symptoms. Contact your doctor and follow their instructions.
We will continue to monitor the situation and make adjustments as needed. All updates will be posted on our website. Contact our call reps with any questions, concerns, or to schedule a heating or air conditioning repair in Cincinnati and surrounding areas.