How We’re Battling COVID-19

Great opportunities at a great company. Join our team today.

Are you ready to take your career to the next level? Are you tired of being under appreciated for the fantastic work you do? Come work for the best rated HVAC Company in Northern Kentucky for the past 5-years in a row! Arlinghaus Plumbing Heating and Air is looking for professionals who want to be a part of a team that provides outstanding service to its customers.

Why work for us?

  • We’re very involved in the communities we serve
  • Paid vacation days
  • 401k with company match
  • Company provided uniforms
  • Plenty of opportunities- we service the entire tri-state area and our appointments fill up in advance
  • Large portion of medical insurance paid for
  • 100% Paid Short-Term and Long-Term Disability
  • 100% Paid Life Insurance Policy
  • Company provided trucks, fully stocked with parts and most major tools
  • Established family name with 35 years in the local marketplace
  • Family owned and managed

Available positions

Click on a link to learn more:

Plumber

Job Description

We offer top of the line products and services, we need top of the line plumbers who genuinely care about the customer and look at this opportunity as not just a job but a career. You will diagnose and repair residential plumbing systems and lead customers to informed and confident buying decisions.

See FAQs Submitted by Interested Plumbers Here

Essential Duties & Responsibilities

  • Maintain communication with dispatch, your manager, parts and installation teams.
  • Keep your company truck clean, inside and out and nothing on the dashboard.
  • Keep your truck inventory up-to-date.
  • Properly complete paperwork.
  • Join the on-call rotation.
  • Maintain a clean and professional appearance.
  • Have and maintain a clean driving record.
  • Participate in training allowing you to grow and develop as a professional.
  • Have or be willing to get the proper certifications.
  • Attend meetings, jobs, and events on time.

Competencies for Success

  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Quick, sound decision-making abilities.
  • Good presentation and public-speaking skills are a plus.
  • Ability to build trust and demonstrate empathy.
  • Excel in a fast-paced, goal-driven environment.

Culture

  • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
  • Collaboratively participate in team/huddle meetings.
  • Carefully work to ensure adherence to safety and quality of work standards.
  • Steadily improve both quality and speed over time.
  • Consistently live out company core values daily.
  • Enthusiastically motivated to learn the plumbing trade.

Physical Demands

  • Ability to climb and work on ladders.
  • Ability to lift heavy objects.
  • Ability and comfort in working in tight and confined locations.
  • Ability to work in attics and crawl spaces.
  • Ability to work in in-climate weather, high heat, and extreme cold.
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HVAC Service Manager

HVAC Service Manager

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in the Tri-State. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

 

The Big Task

You will build and lead an ideal service department with the best in the business working with you.

 

Key Sub Tasks

  • Recruit, hire, train and improve the field technicians.
  • Work with the dispatch department to make sure the right technician goes to the right job.
  • Bring more energy than you take, because you will set the tone every day for the entire department.
  • Inspire technicians to hit their goals.
  • Train, develop and hold your team accountable to exceptional performance standards.

 

Desired Skills and Experience

  • You should have prior experience as a technician and we would prefer someone with some management experience, but neither are required.
  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to provide unparalleled customer satisfaction.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
  • Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

 

What We Offer

  • Our top performers are among the highest-paid technicians in the Tri-State area. You’ll have unlimited earning potential.
  • Company supplied, take it home at night, new and safe, super-cool company truck.
  • Medical Insurance – we offer health insurance with three different options, dental, vision, life insurance, company paid short-term and long-term disability.
  • New technology, including iPhone, iPad & access to integrated software.
  • State of the art tools, parts and supplies.
  • 401k Plan with a company match.

· A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Arlinghaus Plumbing, Heating & Air Conditioning.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Arlinghaus Plumbing, Heating & Air Conditioning by visiting www.arlinghausair.com.

Equal Opportunity Employer

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Lead HVAC Installer

The Role

Complete all HVAC system installations efficiently and accurately.

Responsibilities

  • By working closely with the installation manager, warehouse manager and installation apprentices, you will complete jobs on time and under budget, helping achieve the company’s financial goals.
  • Know how to establish customer rapport to ensure highest levels of satisfaction.
  • Show yourself as professional and knowledgeable to win new referrals and repeat business.
  • Ensure jobs are properly staged; sign off on job quality checklist.
  • Work alongside customer service and dispatch to ensure overall success of the business.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain a clean, organized job site and well inventoried truck.
  • Participate actively in all training exercises, morning meetings, and technical vendor training.
  • Train and mentor apprentices to ensure on-time, high quality installations.
  • Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
  • Successful installation of two jobs per working day, during peak season(s).
  • Maintain a 5% or less callback ratio.
  • Maintain a 10% material cost per job.
  • Maintain a minimum of 12 sold upgrade recommendations per month.
  • Maintain a minimum of a 12 reviews per month.

Competencies for Success

  • EPA certification with knowledge of applicable installation and venting codes.
  • Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.
  • Clean, safe driving record.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • High integrity with advanced social skills and ability to make solid connections.
  • Strong desire to be a better installer tomorrow than you are today.
  • Competitive individual contributor who also loves to win as a team.

Culture

  • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
  • Collaboratively participate in team/huddle meetings.
  • Carefully work to ensure adherence to safety and quality of work standards.
  • Steadily improve both quality and speed over time.
  • Consistently live out company core values daily.
  • Enthusiastically motivated to learn the HVAC industry.
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HVAC Install Apprentice

We are looking for two (2) Apprentice Installers.

The Role

We’re looking for exceptional HVAC install apprentices who can deliver world-class customer service.

As an HVAC installer apprentice you will work as part of a dynamic and passionate team to demonstrate technical competency and exceed customer expectations by accomplishing the highest quality installations, every time.

By working closely with the lead installer and installation manager, you will complete jobs on time and under budget, helping achieve the company’s financial goals.

The position will be based in our office, with opportunities to travel to the market you are working in.

Responsibilities

  • Assist lead installer in all HVAC system installations; be efficient and accurate.
  • Know how to establish customer rapport to ensure highest levels of satisfaction.
  • Show yourself as professional and knowledgeable to win new referrals and repeat business.
  • Assist in properly staging jobs; adhering to quality checklist.
  • Support lead installer in maintaining a clean, organized job site and well-inventoried truck.
  • Participate actively in all formal exercises and on-the-job training to master installations.
  • Assist in completing accurate and timely paperwork.

Requirements

  • Knowledge of applicable installation and venting codes.
  • Clean, safe driving record.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Passionate about Arlinghaus and loves the brand.
  • High integrity with advanced social skills and ability to make solid connections.
  • Strong desire to be a better installer tomorrow than you are today.
  • Outgoing personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, self-starter who’s flexible and has a great attitude on life.

Culture

  • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
  • Collaboratively participate in team/huddle meetings.
  • Carefully work to ensure adherence to safety and quality of work standards.
  • Steadily improve both quality and speed over time.
  • Consistently live out company core values daily.
  • Enthusiastically motivated to learn the HVAC industry.
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HVAC Warranty Technician

The Role

 This is not the job for White Shirt Technicians! Is 501 microns not good enough for your vacuum? Do bearded braze joints drive you crazy? Is the Box Capacitor Bandit your sworn enemy? Does the word “Call Back” hurt your soul? Then this is the job for you! The Arlinghaus Team is looking to add a Repair Completion and Warranty Specialist to the squad to improve the overall efficiency of our Service Team and give everyone the work life balance they deserve. The key is to get the job done right the first time so our clients get the best craftsmanship we can give them. WE WANT BLUE COLLARS THAT ARE MAN ENOUGH TO WEAR PINK! 

We’re looking for an exceptional maintenance technician to deliver the most efficient, highest quality customer experiences in residential HVAC repair. 

As an HVAC maintenance technician, you will work as part of a dynamic and passionate team to demonstrate technical compentency. You will diagnose and repair heating and cooling systems and lead customers to informed decisions. 

The position will be based in our office, with opportunities to travel to the market you are working in. 

Essential Duties & Responsibilities

  • Complete HVAC in-home, service calls on equipment less than 10 years old. 
  • Know how to establish customer rapport. 
  • Educate and assist customers in choosing the best finance options and maintenance plans. 
  • Show yourself as professional and knowledgeable to win new referrals and repeat business. 
  • Work alongside customer service and dispatch to ensure the overall success of the business. 
  • Maintain a clean, organized job site and well-inventoried truck. 
  • Participate actively in all training exercises, morning meetings, trade shows, and retreats. 
  • Train and mentor apprentices to ensure quick, accurate repairs and installations. 
  • Be accurate and timely with invoices, time cards, curbside feedback, and option sheets. 
  • Knowledge of local HVAC codes and the ability to make on-the-job applications. 
  • Proven track record in heating and cooling systems. 
  • Continued education and training to obtain NATE certification and Kentucky Journeyman License. 
  • Clean, safe driving record. 
  • Highly organized with exceptional follow-through abilities. 
  • Strong verbal and written communications. 
  • Passionate about Arlinghaus Plumbing Heating and Air Conditioning and loves the brand. 
  • High integrity with advanced social skills and ability to make solid connections. 
  • Strong desires to be a better technician tomorrow than you are today. 
  • Outgoing personality that blends well with a fast-paced, goal-driven environment. 
  • Highly motivated, self-starter who’s flexible and has a great attitude on life. 

Competencies for Success

  • Highly organized with exceptional follow-through abilities. 
  • Weekly activity reports that detail training activity. 
  • 1:2:1’s with manager. 
  • Strong verbal and written communications. 
  • High integrity with advanced social skills and ability to make solid connections. 
  • Strong desire to be better at your job tomorrow than you are today. 
  • A personality that blends well with a fast-paced, goal-driven environment. 
  • A Competitive individual contributor who also loves to win as a team. 
  • EPA certification with knowledge of applicable installation and venting codes. 
  • Develop proven track record in heating and cooling systems including the ability to draw simple diagrams, and read blueprints and other diagrams. 

Culture

  • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
  • Collaboratively participate in team/huddle meetings.
  • Carefully work to ensure adherence to safety and quality of work standards.
  • Steadily improve both quality and speed over time.
  • Consistently live out company core values daily.
  • Enthusiastically motivated to learn the HVAC industry.

 

Hours are Monday through Friday with the occasional Saturday to finish complete a repair. There is no on-call with this position. 

If you love HVAC and are a technically skilled technician, but don’t love the selling aspect of the Service Technician role, this is the job for you!! 

 

What We Offer

As part of the Arlinghaus team, we offer competitive salaries and benefits, including health care, dental and vision coverage, Employer matching 401(k), Employer paid STD/LTD, AD&D and Life Insurance, and paid time off. Company provides transportation, cell phone and gas card. Pre-employment drug testing and background screening are required.

About Us

Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals.

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Service Technician

The Role

We’re looking for exceptional maintenance technicians to deliver the most efficient, highest quality customer experiences in residential HVAC repair.

As an HVAC maintenance technician, you will work as part of a dynamic and passionate team to demonstrate technical compentency and ensure desired sales metrics. You will diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.

The position will be based in our office, with opportunities to travel to the market you are working in.

Responsibilities

  • Complete HVAC in-home, service calls on equipment less than 10 years old.
  • Know how to establish customer rapport to sell the right products and services.
  • Ask the right lifestyle questions to troubleshoot heating and cooling system malfunctions.
  • Educate and assist customers in choosing the best finance options and maintenance plans.
  • Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
  • Show yourself as professional and knowledgeable to win new referrals and repeat business.
  • Work along side customer service and dispatch to ensure overall success of the business.
  • Maintain a clean, organized job site and well inventoried truck.
  • Participate actively in all training exercises, morning meetings, trade shows and retreats.
  • Train and mentor apprentices to ensure quick, accurate repairs and installations.
  • Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Requirements

  • Knowledge of local HVAC codes and ability to make on-the-job applications.
  • Proven track record in heating and cooling systems.
  • Continued education and training to obtain NATE certification.
  • Clean, safe driving record.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Passionate about Arlinghaus Plumbing Heating and Air Conditioning and loves the brand.
  • High integrity with advanced social skills and ability to make solid connections.
  • Strong desires to be a better technician tomorrow than you are today.
  • Outgoing personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, self-starter who’s flexible and has a great attitude on life.

Culture

  • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
  • Collaboratively participate in team/huddle meetings.
  • Carefully work to ensure adherence to safety and quality of work standards.
  • Steadily improve both quality and speed over time.
  • Consistently live out company core values daily.
  • Enthusiastically motivated to learn the HVAC industry.
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Warehouse Associate

The Role

Key success measures for this role will be interpersonal and conflict management skills, detail orientation, and mechanical aptitude.

Essential Duties and Responsibilities

· Assist with removal of trash from cab and rear of truck, and recycling from Installation trucks

· Unload and check back in portables, report to Warehouse Manager any missing accessories from portables

· Inventory responsibilities

· Assist with maintenance

· Clean and sweep installation trucks parking and dumpster area and clean warehouse of garbage and sweep

· Organize returns

· Check stock items in the warehouse (Freon, Poles, humidifiers, Oxygen, Nitrogen, Acetylene, Pads, Literature holder, and signs)

· Take direction from Warehouse Manager with regards to pick up of recycling from Install jobs and parts picked up, truck stock delivered or paperwork picked up for service and delivery of portables for sales

· Assist Owners and GM on any special project

· Other duties as assigned

Requirements

· Ability to take direction

· Follow-through abilities

· Detail Orientation

· A team player

· Strong verbal and written communications

· Passionate about Arlinghaus Plumbing, Heating and Air Conditioning and loves the brand

Culture

  • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
  • Collaboratively participate in team/huddle meetings.
  • Carefully work to ensure adherence to safety and quality of work standards.
  • Steadily improve both quality and speed over time.
  • Consistently live out company core values daily.
  • Enthusiastically motivated to learn the HVAC industry.

About You

· High school education

· Able to lift up to 50 pounds

What we offer

As part of the Arlinghaus team, we offer competitive salaries and benefits, including health care, dental and vision coverage, Employer matching 401(k), Employer paid STD/LTD, AD&D and Life Insurance, and paid time off. Company provides transportation, cell phone and gas card. Pre-employment drug testing and background screening are required.

About Us

Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals.

www.arlinghausair.com

Job Type: Full-time

Salary: $10.00 to $12.00 /hour

Experience:

  • warehouse: 1 year (Preferred)

License:

  • Forklift Certified (Preferred)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Typical start time:

  • 7AM

Typical end time:

  • 4AM

Warehouse Skills:

  • Forklift experience
  • Computer literacy
  • Customer service
  • Driving
  • Data entry

This Job Is:

  • A job for which all ages, including older job seekers, are encouraged to apply
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Inside Salesperson

Full Job Description

Key success measures for this role will involve building positive relationships with customers, closing deals, developing new accounts, ensuring repeat business from existing customers, and making a positive impact in the company.

Essential Duties and Responsibilities

· You will make outbound calls on service invoices and leads not sold in the field turn them around to achieve department sales goals.

· You are able to use sales skills and consistently meet and exceed sales quotas.

· You have excellent phone presentation and communication skills.

· You are capable of maintaining constant energy and enthusiasm on all calls.

· You love building and maintaining strong client relationships.

· You love to learn!

· You’re very comfortable on the computer.

  • Never Stand Still: You love diving into new projects, helping others, and thinking of solutions to problems.
  • Resilient: You always strive to answer questions, solve needs, and communicate sincerely. You take feedback in stride.
  • Defy the Norm: You love making something better, something bigger, something more successful.
  • Enjoy the Ride: You are an optimistic problem solver. You appreciate the opportunity to build relationships.

Requirements

· Local market knowledge

· Great customer service and communication skills

· Passionate about Arlinghaus Plumbing Heating and Air Conditioning and loves the brand

· Highly motivated, flexible, and great attitude on life

Culture

· Dependably maintain excellent attendance and punctuality to adhere to work schedule.

· Collaboratively participate in team/huddle meetings.

· Carefully work to ensure adherence to safety and quality of work standards.

· Steadily improve both quality and speed over time.

· Consistently live out company core values daily.

· Enthusiastically motivated to learn the HVAC industry.

What we offer

As part of the Arlinghaus team, we offer competitive salaries and benefits, including health care, dental and vision coverage, Employer matching 401(k), Employer-paid STD/LTD, AD&D and Life Insurance, and paid time off. Company provides transportation, cell phone and gas card. Pre-employment drug testing and background screening are required.

About Us

Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals. www.arlinghausair.com

Job Types: Full-time, Commission

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission Pay

Experience:

  • Inside Sales: 1 year (Preferred)

Commission Only:

  • Yes

Work Location:

  • One location

Company’s website:

  • https://www.arlinghausair.com/

Company’s Facebook page:

  • https://m.facebook.com/ArlinghausAir/

Work Remotely:

  • No
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Electrician

The Role

We are looking for an exceptional Kentucky Master’s licensed Electrician to help us achieve profitable revenue. As an electrician, you will work as part of a dynamic and passionate team. You will diagnose and repair electrical systems and lead customers to inform and confident buying decisions. Because we offer top of the line products and services, we need top of the line electricians who genuinely care about the customer and look at this opportunity as not just a job but a career.

Essential Duties & Responsibilities

  • Maintain communication with dispatch, your manager, parts and installation teams.
  • Keep your company truck clean, inside and out.
  • Keep your truck inventory up-to-date.
  • Properly complete paperwork.
  • Join the on-call rotation.
  • Maintain a clean and professional appearance.
  • Have and maintain a clean driving record.
  • Participate in training allowing you to grow and develop as a professional.
  • Have or be willing to get the proper certifications. We can help you with this.

Requirements

  • Kentucky Master Licensed Electrician.
  • Diagnostic capabilities.
  • Proven track record in sales and business development.
  • Financial acumen including the ability to determine if a job is profitable and what operational activities affect positive or negative results.
  • IT competent, previous experience with Microsoft Office and the latest sales applications.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Good presentation and public-speaking skills.
  • Familiar with local codes and can speak to company product lines.
  • Outgoing personality that blends well with a fast-paced, goal-driven environment.
  • Highly motivated, flexible and great attitude on life.

Culture

  • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
  • Collaboratively participate in team/huddle meetings.
  • Carefully work to ensure adherence to safety and quality of work standards.
  • Steadily improve both quality and speed over time.
  • Consistently live out company core values daily.
  • Enthusiastically motivated to learn the HVAC industry.

What We Offer

As part of the Arlinghaus team, we offer competitive salaries and benefits, including health care, dental and vision coverage, Employer matching 401(k), Employer paid STD/LTD, AD&D and Life Insurance, and paid time off. Company provides transportation, cell phone and gas card. Pre-employment drug testing and background screening are required.

About Us

Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals. If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Arlinghaus Plumbing Heating and Air Conditioning by visiting www.arlinghausair.com. When you’re ready, please follow the directions at www.arlinghausair.com to apply for this position.

Equal Opportunity Employer

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Dispatcher

Are you a results-driven person who is conscientious and thinks quickly on your feet? Able to make tough decisions to ensure the overall success of any given day, month or year? If seeing how your role is important to the success of the company, we are looking for you!

The Role

Evaluate customer calls and match the right technician to every job.

Essential Duties and Responsibilities

  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Manage warranty calls for repairs.
  • Update customers throughout the day on the technician’s progress.

Culture

  • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
  • Collaboratively participate in team/huddle meetings.
  • Carefully work to ensure adherence to safety and quality of work standards.
  • Steadily improve both quality and speed over time.
  • Consistently live out company core values daily.
  • Enthusiastically motivated to learn the HVAC industry

Competencies for Success

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communication.
  • Ability to build trust, diffuse conflict, and hold others accountable.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.

What we offer:

As part of the Arlinghaus team, we offer competitive salaries and benefits, including health care, dental and vision coverage, Employer matching 401(k), Employer paid STD/LTD, AD&D and Life Insurance, and paid time off. Company provides transportation, cell phone and gas card. Pre-employment drug testing and background screening are required.

About Us:

Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals.

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Sales Consultant

The Role

We are looking for exceptional sales talent to help us achieve profitable revenue. As an HVAC sales representative, you will work as part of a dynamic and passionate team to ensure desired sales metrics are met and/or exceeded. You will listen to the needs of our customers, working with them to determine the best new equipment to meet their needs, and do whatever is necessary to achieve department sales and capacity goals. The position will be based in our office and remotely.

Essential Duties & Responsibilities

  • Establish customer rapport to sell the right products and services.
  • Develop key client relationships, negotiating and closing deals.
  • Follow all sales processes and material ordering processes and work with install so they have a full understanding of how to install what they sold.
  • Create sales proposals that are accurate and complete, that can be easily transferred to the installation team.
  • Work together with the installation team to provide the client with the “100% Satisfaction Guarantee” experience as promised.
  • Perform quality checks on product and service delivery.
  • Understand financing options available to customers so you can provide the best financing option and complete the application process with the customer.
  • Create confidant buyers by providing complete and accurate information about our products and pricing.
  • Get potential customers excited about Arlinghaus Plumbing Heating and Air Conditioning and encourage them to spread the word.
  • Become an expert of your market area which means monitoring competitors, market conditions, product development, and customer needs.
  • Help set aggressive sales plans, propose expansions, and provide input on action plans and strategies.
  • Participate in sales, company and community events and product training.
  • Generate his/her own leads by sourcing and developing client referrals and create business opportunities for the plumbing and electric departments.
  • Work with marketing to develop and maintain sales and promotional materials.
  • On-going training on expected closure rates.
  • Minimum acceptable standards are 50% of all leads ran.
  • On-going training for 60 days if minimum acceptable standard is achieved, after 60 days a determination will be made by management.

Requirements

  • Proven track record in sales.
  • Financial acumen including the ability to determine if a job is profitable and what operational activities affect positive or negative results.
  • IT competent, previous experience with Microsoft Office and the latest sales applications.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Good presentation and public-speaking skills.
  • Familiar with local codes and can speak to company product lines.
  • Outgoing personality that blends well with a fast-paced, goal-driven environment.
  • Highly motivated, flexible and great attitude on life.
  • Must work with a team and independently and be self-motivated.

Culture

  • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
  • Collaboratively participate in team/huddle meetings.
  • Carefully work to ensure adherence to safety and quality of work standards.
  • Steadily improve both quality and speed over time.
  • Consistently live out company core values daily.
  • Enthusiastically motivated to learn the HVAC industry.

What We Offer

As part of the Arlinghaus team, we offer competitive salaries and benefits, including health care, dental and vision coverage, Employer matching 401(k), Employer paid STD/LTD, AD&D and Life Insurance, and paid time off. Company provides transportation, cell phone and gas card. Pre-employment drug testing and background screening are required.

About Us

Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals.

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Customer Service Representative (2nd Shift)

Are you enthusiastic about providing the best possible service to our customers? Do you want control over the amount of money you make?

The Role

Book service appointments and do whatever is necessary to promote customer satisfaction. This a second shift position with a 4 week rotating Saturday shift.

Essential Duties and Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with empathy; be clear, compelling, and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Culture

  • Dependably maintain excellent attendance and punctuality to adhere to work schedule.
  • Collaboratively participate in team/huddle meetings.
  • Carefully work to ensure adherence to safety and quality of work standards.
  • Steadily improve both quality and speed over time.
  • Consistently live out company core values daily.
  • Enthusiastically motivated to learn the HVAC industry.

Competencies for Success

  • Develop a effective and efficient track record in customer service, call center experience taking 120 calls per day.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.

What we offer:

As part of the Arlinghaus team, we offer competitive salaries and benefits, including health care, dental and vision coverage, Employer matching 401(k), Employer paid STD/LTD, AD&D and Life Insurance, and paid time off. Company provides transportation, cell phone and gas card. Pre-employment drug testing and background screening are required.

About Us:

Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals.

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When you apply, we promise confidentiality.

We promise complete confidentiality and privacy and will not contact your current or previous employer without your permission. Our compensation is based on an hourly rate plus a commission. Send us your resume today. We look forward to meeting you soon!